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Privacy Policy
Welcome to our website, we are glad you are here! Our mission is to provide you with the best experience possible.
Our team is dedicated to providing you with the best service possible. We work hard to ensure that all of your needs are met and that you are satisfied with our work.
We value your privacy and take it seriously. Your information is safe with us.
We are committed to providing you with the best experience possible. If you have any questions or concerns, please do not hesitate to contact us.
We are always looking for ways to improve our service. Your feedback is important to us.
We are here to help you with any questions or concerns you may have. Our team is dedicated to providing you with the best service possible.
If you aren’t totally satisfied with your SymplBrush, no problem. The SymplBrush can be returned
for any reason within the first 60 days of purchase. Please email us at symplbrush@outlook.com/
hello@symplbrush.com.au?? with your name and order/invoice number to set up the return of
your Starter Kit for a full refund. If you wish to change the size of the brush, please email us to get
the ball rolling.
All sales are final for replacement bristles, SymplPaste and SymplChews.
For purchases made through a third party retailer (i.e. at another store or website), please reach
out to that seller directly for returns, exchanges, or any other customer service issues.
Please note that returns will need to be sent to the following address. We will reimburse you for
any shipping costs on your final refund. You can return the item to 2/25 Appel Street,
Coolangatta, QLD, 4225, Australia
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective,
damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Warranty
SymplBrush provides a limited six month warranty on all toothbrushes purchased on our website,
no registration is required. In the event something mechanically malfunctions with your device,
we will make it right. Our SymplBrush limited warranty does not cover damage caused by
accident, misuse, abuse, lost or stolen, cosmetic damage, or normal wear and tear.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund
was approved or not. If approved, you’ll be automatically refunded on your original payment
method within 10 business days. Please remember it can take some time for your bank or credit
card company to process and post the refund too. If more than 15 business days have passed
since we’ve approved your return, please contact us at symplbrush@outlook.com/
hello@symplbrush.com.au??Â
Shipping Policy
ORDER PROCESSING:
Please allow 1-2 business days to process your order. Expect an email within 1-2 business days to
let you know your order is on the way!
FLAT RATE SHIPPING
Orders are generally shipped within 1-2 days using Australia Post express shipping. All orders
include free shipping.
