Terms & Conditions

1. Introduction

Welcome to SymplBrush Australia. These terms and conditions outline the rules and regulations for the use of our website, located at https://symplbrush.com.au. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use SymplBrush Australia’s website if you do not accept all of the terms and conditions stated on this page.

2. Business Information

Company Name: SymplBrush Australia
Registered Address: 2/25 Appel Street, Coolangatta QLD, Australia
Contact Email: support@symplbrush.com.au

3. Website Information

URL: https://symplbrush.com.au
Purpose: This website sells specialty toothbrushes designed for medical use, particularly for persons with disabilities or medical needs, but is generally available to the public for purchase.

4. Products and Services

Products: Specialty toothbrushes, including the SymplBrush device and SymplChews.
Warranty and Returns: The SymplBrush device comes with a 12-month warranty. SymplChews and other regularly used products do not have a warranty. Our warranty does not override Australian Consumer Rights, which ensure that products are fit for purpose, free from defects, and as described.

5. Payment and Pricing

Accepted Payment Methods: All major credit cards, AfterPay, and NDIS or insurance funding (processed through Stripe, excluding NDIS and insurance).
Currency: AUD (Australian Dollars).
Shipping: Free shipping throughout Australia. Shipping to New Zealand is available upon request; customers should contact SymplBrush for a quote. Most products are dispatched within 3 business days via Australia Post. Delivery tracking and times can be checked through the Australia Post app or website.

6. User Responsibilities and Conduct

Users are expected to use the website responsibly and ethically. Prohibited activities include, but are not limited to:

    • Engaging in fraudulent activities.

    • Misusing the website in any way that may harm SymplBrush Australia or other users.

    • Violating any applicable laws or regulations.

7. Privacy and Data Protection

For details on how user data is collected, used, and protected, please refer to our Privacy Policy.

8. Intellectual Property

Unless otherwise stated, SymplBrush Australia and/or its licensors own the intellectual property rights for all material on this website. All intellectual property rights are reserved. You may view and/or print pages from https://symplbrush.com.au for your own personal use subject to restrictions set in these terms and conditions.

9. Limitation of Liability

SymplBrush Australia will not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the website; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our website by any third party; (iv) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the website.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Queensland, Australia. You irrevocably submit to the exclusive jurisdiction of the courts in that location.

Symplbrush statements for TGA exclusion:

(a)    the only benefits claimed to result from the use of the product is consequential on improvements to oral hygiene, including for the prevention of tooth decay or the use of fluoride for the prevention of tooth decay; and


(b)   benefits in relation to such other diseases or aliments, such as gum or other oral disease or periodontal condition, are not claimed to result from use of the product

https://www.legislation.gov.au/Series/F2018L01350

11. Changes to Terms

SymplBrush Australia reserves the right to revise these terms and conditions at any time. Any changes will be posted on this page and, where appropriate, notified to you by email. Your continued use of the website following the posting of changes will signify your acceptance of those changes.

12. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at support@symplbrush.com.au.

Last updated 15/07/2024